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How to Clear Browser Cache and Cookies

Follow these step-by-step instructions to clear your browser's cache and cookies. This can help resolve loading issues, login problems, and display errors.

Why clear cache and cookies?

Cache stores temporary copies of web pages, images, and files to make websites load faster on repeat visits.

Cookies are small files that websites use to remember your preferences, login status, and browsing activity.

Clearing them can help fix issues with:

  • Websites not loading correctly or showing outdated content
  • Login or authentication problems
  • Form submission errors
  • Website display or formatting issues

Select your browser below for step-by-step instructions.

  • 1. Click on the three dots in the top right corner of the browser and select "Delete browsing data". You may also use the keyboard shortcut CTRL + SHIFT + DELETE.

    Microsoft Edge options menu open in the top-right corner, showing items such as New tab, History, Downloads, Extensions, and Settings, with ‘Delete browsing data…’ highlighted in red.

    2. Set the time range to All time

    3. Select Cookies and other site data and Cached images. 

    4. Click Clear Now.

    Microsoft Edge ‘Delete browsing data’ with ‘All time’ Time range selected. Cookies and other site data and Cached images and files are checked, and the ‘Clear Now’ button is visible at the bottom

  • 1. Open Chrome and select the More options icon (three dots) in the top-right corner.

    2. Select Delete browsing data...

    Google Chrome options menu open in the top-right corner, showing items such as New tab, History, Downloads, Extensions, and Settings, with ‘Delete browsing data…’ highlighted in red.

    3. Select More and Set the time range to All time, then ensure Cookies and other site data and Cached images and files are selected. Click Delete from this Device.

    Google Chrome ‘Delete browsing data’ window showing time range options, with ‘All time’ selected. Cookies and other site data and Cached images and files are checked, and the ‘Delete from this device’ button is visible at the bottom.

    4. On Windows devices, fully exit Chrome and launch it again. On macOS, open the Chrome menu in the menu bar and choose Quit to apply the changes.