D2L (formerly Schoology)
Issues with password
All platforms (0365, D2L, Self-Service, etc.) are Single Sign-on. If you do not know your credentials, please reset your credential using the Microsoft Self-Service Password Reset link. If you need assistance with the Student Portal, please contact the University IT department: helpdesk@centralstate.edu or
Issues within Courses Protocol
1. Contact your professor
2. Contact the chair of the department/college
3. Contact D2L 24/7 Helpdesk located on the Organizational Page in D2L.
4. Contact your departments Instructional Course Designer
Issues with navigating D2L
• View tutorials
• Contact your Department's LMS Admin
CSU Students/Faculty/Staff
CSU Students
Password reset: Handle Your Business (Self Service Ellucian)
For assistance, email: helpdesk@centralstate.edu or call
CSU Faculty/Staff Only
For IT-related assistance: Please create a SysAid Ticket
Submit textbook adoptions to the bookstore.
Central State University Remote Access
VPN (Virtual Private Network)
Global Protect VPN
Global Protect VPN Installation Instructions
Global Protect VPN Change Password Instructions
Global Protect VPN Uninstall Instructions
NOTE: Downloading and installing the VPN software is not a connection to the VPN. You will need to enter your username and password in the VPN application to log in. You will not able to access CSU VPN applications without logging into the VPN first.
Applications available from off-campus without VPN access:
Microsoft Self-Service Password Reset and MFA Portal
Applications available from off-campus with VPN access: (your supervisor must submit a SysAid Ticket requesting VPN access for you)
Remote Support:
Information Technology
Alertus
Alertus Recipient App
Alertus Desktop
MyCSU