Work from Home Students/Faculty/Staff

D2L (formerly Schoology)

Issues with password
All platforms (0365, D2L, Self-Service, etc.) are Single Sign-on. If you do not know your credentials, please reset your credential using the Microsoft Self-Service Password Reset link.  If you need assistance with the Student Portal, please contact the University IT department: helpdesk@centralstate.edu or 937-376-6476. Note: Central State Global/Online Learning/The CITI does not provide student passwords to any platforms. 

Issues within Courses Protocol
1. Contact your professor
2. Contact the chair of the department/college
3. Contact D2L 24/7 Helpdesk located on the Organizational Page in D2L.
4. Contact your departments Instructional Course Designer

Issues with navigating D2L
• View tutorials
• Contact your Department's LMS Admin

---

CSU Students/Faculty/Staff

CSU Students

Password reset: Handle Your Business (Self Service Ellucian)

For assistance, email: helpdesk@centralstate.edu or call 937-376-6476

CSU Faculty/Staff Only

For IT-related assistance: Please create a SysAid Ticket


Submit textbook adoptions to the bookstore.

Navigate Student Success

---

Central State University Remote Access

VPN (Virtual Private Network)

Global Protect VPN 

Global Protect VPN Installation Instructions

Global Protect VPN Change Password Instructions

Global Protect VPN Uninstall Instructions

 

NOTE: Downloading and installing the VPN software is not a connection to the VPN. You will need to enter your username and password in the VPN application to log in. You will not able to access CSU VPN applications without logging into the VPN first.

Applications available from off-campus without VPN access:

• SysAid Ticket – (Please ensure that you provide your off-campus contact information when submitting a ticket remotely so we can promptly get in touch with you.)
• CSU Office 365 Suite - (Word, Excel, PowerPoint, etc.)
  • Outlook (online email)
  • OneDrive (online document storage & sharing)
  • Teams (online team collaboration)
    • Set up Microsoft Teams for Education for classroom use
  • Click here for Office 365 Online Video Training
• Self-Service (ex. Faculty, Employee)
• D2L (formerly Schoology)

Microsoft Self-Service Password Reset and MFA Portal

• • • Microsoft Self-Service Password Reset
    • Microsoft Multi-Factor Authentication Portal

---

Applications available from off-campus with VPN access: (your supervisor must submit a SysAid Ticket requesting VPN access for you)

• BANNER 9 PROD Navigator
• BANNER 9 TEST Navigator
• Argos

---

Remote Support:

• MITS Remote Support