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Central State University Remote Access

The CSU IT Helpdesk is available to help you as you work from home from 8:00 a.m. – 6:00 p.m. Monday – Friday via:
Email:  helpdesk@centralstate.edu
Phone: 937-376-6476
Online: SysAid Ticket

To work from home, please access Central State online applications by clicking on the appropriate links below:

VPN (Virtual Private Network)

 

What is VPN? Please click for the details.

 

How Do I Use VPN? Please click for the details.

PLEASE NOTE: Downloading and installing the VPN software is not a connection to the VPN. You will need to enter your username and password in the VPN application to log in. You will not able to access CSU VPN applications without logging into the VPN first.

Applications available from off-campus without VPN access:

• SysAid Ticket – (Please ensure that you provide your off-campus contact information when submitting a ticket remotely so we can promptly get in touch with you.)
• CSU Office 365 Suite - (Word, Excel, PowerPoint, etc.)
  • Outlook (online email)
  • OneDrive (online document storage & sharing)
  • Teams (online team collaboration)
    • Set up Microsoft Teams for Education for classroom use
  • Click here for Office 365 Online Video Training
• BANNER 9 Self Service (ex. Faculty, Employee)
• Schoology
• ADManager Self-Service Password Reset
  • Instructions to Register/Signup
  • Reset Your CSU Password

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Applications available from off-campus with VPN access: (your supervisor must submit a SysAid Ticket requesting VPN access for you)

• BANNER 9 PROD Navigator
• BANNER 9 TEST Navigator
• Argos

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Remote Help: (must be initiated by CSU IT staff via SysAid Ticket)

• On-Campus Support
• Off-Campus Support

Contact Information:
IT Helpdesk: 937-376-6476
helpdesk@centralstate.edu
Hours of operation: 8:00 a.m.- 6:00 p.m. Monday - Friday