Online Learning Technical Support and Training

Contact your course instructor if you can access your course in D2L but think something is wrong with the content, such as missing course content, the inability to access course content you believe should be there, or inaccurate content or dates.

How to contact your instructor through D2L Brightspace

Step 1: Identify your instructor.

To verify your instructor, go to the course in D2L Brightspace and navigate to the Classlist on the navbar.

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Step 2: Open D2L Brightspace email tool from the Classlist 

From the Classlist, locate the person who is identified as the instructor or facilitator and click their name to open the D2L Brightspace email tool. 

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Step 3: Email your instructor.

Compose your message and hit the send button on the D2L Brightspace email window.

Email replies from your instructor will only come to your CSU email account. They will not show up in D2L Brightspace, as the tool only allows you to send emails.

If your course instructor does not respond within 72 hours to your email, reach out to the department chair or dean in charge of the course. If you are unsure whom to contact for a specific course, you may email lmsadmins@centralstate.edu for verification of the department that owns the course. 

Search the CSU Faculty, Staff, and Administration Directory or visit the College webpage to contact the chair or dean. 

• College of Business 
• College of Humanities, Arts, Social Sciences, and Education
• College of Engineering, Science, Technology, and Agriculture

D2L Brightspace uses single sign-on, the same set of credentials you use to access your Central State email. If you can access your email, you should be able to get into D2L Brightspace if you registered for a current or future term. 

Step 1: Check your enrollment status in Self-Service.

• Be sure you are enrolled by checking your Self-Service account for your enrollment registration. 

Step 2: Contact support.

• If you are not enrolled, contact your advisor to process your enrollment. Once enrolled, you will gain access to D2L Brightspace. 

OR

• If you are enrolled and cannot access D2L Brightspace, send an email to lmsadmins@centralstate.edu. Provide your 9-digit student ID number and identify the type of device (computer or mobile) and browser from which you are attempting log in.

All Central State platforms (O365, D2L Brightspace, Self-Service, etc.) are single sign-on and use the same set of credentials. To update your credentials and gain access to D2L Brightspace, review the following steps: 

Step 1: Reset your credentials.

• If you do not know your credentials, please reset your credentials using the Microsoft Self-Service Password Reset link. 

 OR

• If the Password Reset link does not work for you, please contact the University IT department at 937-376-6000. 

Step 2: Log in to your CSU email or D2L Brightspace with your updated credentials. 

• Be sure to clear browser cookies and cache after your password has been reset.

Step 3: Contact support.

• If you still cannot get into your email account, contact the University IT department at 937-376-6000. 

OR

• If you now can get into your email, but still cannot get into D2L, send an email to lmsadmins@centralstate.edu. Provide your 9-digit student ID number and identify the type of device (computer or mobile) and browser from which you are attempting to log in. 

The Center for Teaching & Learning does not provide password support. Only the IT Help Desk can provide user credential support. 

If you are missing a class or if you have the wrong class in D2L Brightspace, follow these steps:

Step 1: Check your enrollment status in Self-Service.

• Verify class enrollment in your Self-Service account is accurate.

Step 2: Contact support.

• If the courses in Self-Service and D2L Brightspace match, you will need to contact your advisor to update your course selection. Once your enrollment in the correct course(s) is processed, the course should appear in D2L Brightspace immediately.

OR

• If the courses in Self-Service and D2L Brightspace do not match, or if your recently updated class enrollment does not update immediately, contact lmsadmins@centralstate.edu. Provide your 9-digit student ID number and identify the type of device (computer or mobile) and browser from which you are attempting log in. Additionally, be sure to identify the specific courses that are wrong or missing by providing the full course name and section number or the CRN.

For all textbook issues, please contact Rita R. Thomas, LMS Administrator.

For all other issues related to the D2L Brightspace learning management system, please contact the Learning Management System Administrator Team at lmsadmins@centralstate.edu.

Please provide your 9-digit student ID number and identify the type of device (computer or mobile) and browser you are using.

Be sure to provide as much detail about your issue as possible, including but not limited to: 

• The specific course information, such as the full course name and section number, or the CRN number of the course.
• The specific location in the course that needs troubleshooting (e.g., the module name, the assignment name, the discussion topic name, the quiz name, etc.).

Online degree-seeking students are eligible to access the Digital Marauder ID card. Invitations to access digital IDs are sent at the start of each term after the drop/add date. 

Download the Digital Marauder ID card factsheet to learn more about the card. 

Email lmsadmins@centralstate.edu with questions.

The Center for Teaching & Learning team only manages the D2L Brightspace learning management system. We cannot support or help you access other Central State systems. 

Please contact the University IT department at 937-376-6000 to get technical support for all other CSU systems, including: 

• Student Portal
• O365 (Email, Teams, Word, etc.)
• Handle Your Business (Self-Service)