Frequently Asked Questions

Frequently Asked Questions

 

Registration

  • Monday, Aug. 25.

  • The late registration fee is $100 for returning students.

  • A hold blocks registration until you take specific action. For example, a Cash Management (CM) hold means you must resolve an outstanding balance.

  • All students may contact the Office of Academic Advising at oaa@centralstate.edu or 937-376-6110. The office will immediately reach out to the student success coach or faculty advisor.

  • Log in to Banner Self-Service > “Student” tab > “Student Registration.” Have your 5-digit Course Reference Number (CRN) ready.

  • Banner Self-Service

  • Cash Management

    cashmanagement@centralstate.edu | 937-376-6197

    To settle previous balances or to remove a Cash Management hold, your account must have a zero balance.

    Payment plans for the Fall 2025 semester can be set up now. The payment plan schedule and setup information are available at https://mycollegepaymentplan.com/centralstate.

    Financial Aid

    financialaid@centralstate.edu | 937-376-6579

    Check your student portal to view your financial aid account. 

    If you have been approved for an alternative (private) student loan and it is not listed on the financial aid award, please contact the Office of Financial for further assistance. 

    1. Visit https://mycollegepaymentplan.com/centralstate
    2. Register with the Student Account Center (SAC).

      For help, call Nelnet at 800-609-8056 or contact Cash Management to confirm your balance.

      For additional information regarding payment plans, review the Cash Management Payment Plan Frequently Asked Questions information at the end of this document.

  • Early Move-In: For select organizations in August

    Freshmen/Transfers: Aug. 19–20

    Upperclassmen/Grad Students: Aug. 22–23

    Complete the following before move-in:

    • Financial clearance with the Office of Cash Management and Office of Financial Aid
    • Registration for 12+ credit hours
    • Immunization records via MedProctor

  • Check your CSU email and visit centralstate.edu/movein-information for complete details or call Residence Life at 937-376-6107.

  • A week of events for first-time freshmen to connect, learn about CSU, and prepare for classes, ending with a Candlelight Ceremony on Sunday, Aug. 24.

Cash Management – Payment Plan

  • Yes, if financial aid doesn’t cover your full balance. Without full payment or a plan, you cannot move in or attend classes.

  • Central State partners with Nelnet to deduct monthly payments from your account or credit card and forward them to CSU.

  • No. Credit cards (Visa and MasterCard) are accepted but may include additional monthly fees.

    • Fall: 5-month (July–November) or 4-month (August–November) 
    • Spring: 5-month (December–April) or 4-month (January–April) 

    Plans must be set up each term. No summer payment plans are available.

  • $35 per term (Nelnet fee only).

  • On the first of each month. Plans cancel after two missed payments.

  • No. The summer term is too short to allow for a payment plan option.

  • No. Payments for deposits are to be made prior to student’s registration and paid directly to the University. You can pay online by going to https://mycollegepaymentplan.com/centralstate.

  • Contact Cash Management to update your plan. Failure to adjust may result in an unpaid balance.

  • Go to mycollegepaymentplan.com/centralstate and register with SAC. For help, call Nelnet at 800-609-8056 or Cash Management at 937-376-6197.

  • Contact Cash Management (937-376-6197) at least 10 business days before your next payment or call Nelnet at 800-609-8056.

  • Contact Cash Management at cashmanagement@centralstate.edu or 937-376-6197.

Wellfleet Student Health Insurance Plan

  • Central State ensures all students have coverage. This is particularly important for international students who might not have sufficient health insurance in the country in which they are studying. Medical bills can be a significant concern. Many students are on tight budgets, and unexpected medical expenses can create added financial stress, which impacts the ability to stay in college.

    The fee stays unless you provide proof of adequate insurance via the waiver process.

  • CSU’s student insurance plan is part of the Cigna PPO network. It’s valid in and out of Ohio but does not offer dependent coverage. Visit studentinsurance.com/Client/823 or call 877-657-5030.

    1. Visit wellfleetstudent.com.
    2. Create an account.
    3. Upload front and back of your insurance card.
    4. Answer required questions.
    5. Save your confirmation code for your records
    • Fall 2025: Opens July 10–14 for ~8 weeks
    • Spring 2026: Dec. 1–Feb. 8 (new/transfer students only)

    Note: Only new or transfer students enrolling in the Spring semester are eligible to submit a spring waiver. If you were admitted for the Fall semester and missed the fall waiver deadline, you will not be allowed to waive in the spring.

  •  No. You must complete the online waiver process.

  • No. This is useful information to help you and your family budget and pay school bills. The student is still responsible for submitting a waiver application.

  •  Only Cash Management can. If you waive successfully, the fee is removed after the waiver period closes.

  • If you successfully waive and receive a confirmation code, Cash Management will remove the fee. Typically, this occurs after the waiver deadline ends, and Cash Management receives a list of all waived students.

  • Log in at wellfleetstudent.com and select “ID card.”

  • Common reasons:

    • Incorrect insurance info
    • Inactive coverage
    • Incomplete guardian details
    • Insufficient coverage

    Call Wellfleet at 877-657-5030 for clarification.

  • Typically, 1–5 business days. Medicaid usually within 24 hours.

  • Students need to waive every year. Typically, waiver deadlines are late August to early September for the Fall semester and late January to mid-February for the Spring semester. Students should check their Central State emails for specific waiver dates each year. If you miss waiving in the fall, you cannot waive in the spring. Only new or transfer students entering Spring semester are allowed to waive in the spring!

  • Yes. If you miss the fall deadline, you cannot waive in the spring (unless you’re new or a transfer).

  • Insurance and family circumstances change. Updated info is needed each year.

  • All full-time students (12+ credit hours). Check your account for the $815 fee.

  • Wait three business days after registering. If the issue persists, call Wellfleet at 877-657-5030.