Web application access

The Central State Information Technology (IT) department has provided specific campus users with special permissions to access critical core systems remotely. This is called VPN access. VPN access must be requested by your supervisor.

VPN is not needed for:

• Outlook (email) 
• Banner Self-Service (faculty, employees)
• SysAid

VPN is only needed for:

• Banner 9 production and test
  • Accounts receivable
  • Advancement
  • Finance, including requisitions and grants
  • Payroll
  • Student information, including Admissions, Registration and Athletics compliance
  • Financial Aid
• Jaguar
• Argos

Connect to the VPN before attempting to access Central State applications (e.g., Banner 9).

• SysAid ticket Please ensure that you provide your off-campus contact information when submitting a ticket remotely so we can promptly get in touch with you
• CSU Office 365 Suite: Word, Excel, PowerPoint, etc.
  • Outlook (online email)
  • OneDrive (online document storage and sharing)
  • Teams (online team collaboration)
    • Set up Microsoft Teams for Education for classroom use
  • Click here for Office 365 online video training
• BANNER 9 Self-Service (e.g., faculty, employees)
• D2L

Your supervisor must submit a SysAid ticket requesting VPN access for you.

• BANNER 9 PROD Navigator
• BANNER 9 TEST Navigator
• Argos

Remote assistance is available but must be initiated by Central State IT staff via a SysAid ticket.

• On-campus support
• Off-campus support

Contact information
IT Helpdesk: 937-376-6476
helpdesk@centralstate.edu

Hours of operation: 8:00 a.m. to 6:00 p.m. Monday through Friday