Web application access

Central State University remote access

The Central State University IT Helpdesk is available to help you as you work from home from 8:00 a.m. to 6:00 p.m. Monday to Friday.

Phone: 937-376-6476
OnlineSysAid ticket

To work from home, please access Central State online applications by clicking on the appropriate links below.

  • The Central State Information Technology (IT) department has provided specific campus users with special permissions to access critical core systems remotely. This is called VPN access. VPN access must be requested by your supervisor.

    VPN is not needed for:

    • Outlook (email) 
    • Banner Self-Service (faculty, employees)
    • SysAid

    VPN is only needed for:

    • Banner 9 production and test
      • Accounts receivable
      • Advancement
      • Finance, including requisitions and grants
      • Payroll
      • Student information, including Admissions, Registration and Athletics compliance
      • Financial Aid
    • Jaguar
    • Argos
    1. Download and install the VPN application on your computer
      • VPN access requires the application to be installed on your computer
      • If you do not have VPN on a Central State-issued laptop, please use the attached instructions to download and install VPN on your personal computer
    2. Connect to the VPN before connecting to Central State applications (e.g., Banner 9)
      • Please ensure that you are connected to the VPN before accessing the above critical systems
      • Connection instructions for both Windows and Mac operating systems are attached to this email
      • You will not be able to use Central State VPN applications without logging into the VPN with your username and password
      • Access your Central State applications
        • Log in to your CSU applications (e.g., Banner 9) using your normal procedure

    NOTE: Downloading and installing the VPN software is not a connection to the VPN. You will need to enter your username and password in the VPN application to log in. You will not able to access CSU VPN applications without logging into the VPN first.

  • Your supervisor must submit a SysAid ticket requesting VPN access for you.

  • Remote assistance is available but must be initiated by Central State IT staff via a SysAid ticket.

    Contact information
    IT Helpdesk: 937-376-6476

    Hours of operation: 8:00 a.m. to 6:00 p.m. Monday through Friday