Recently, the Office of Cash Management submitted the CARES ACT Stimulus payment to your TMS/Nelnet account effective Wednesday, May 6, 2020. Payments to eligible students will not be received timely if any of the following occur:
––You have recently updated “ANY” information on TMS/Nelnet website within the last seven days. If the account was updated, you would need to allow an additional 3-5 business days for direct deposit and even longer for U.S. mail.
––You have changed your name on your personal bank account. This, too, can cause a delay of the CARES STIMULUS direct deposit/check.
––You have recently closed your bank account. Funds will return to TMS/Nelnet, and the disbursement process will need to start over.
If any of the above situations occurred, once you have corrected/updated your TMS/Nelnet account, you will need to contact the Cash Management Office at firstname.lastname@example.org of the change. The following items need to be included in your email response when contacting the Cash Management Office (CMO) for payment to be disbursed to your account:
Reference the subject line as “TMS Name Change”
Full Name and Student ID
Note: All information provided must match your profile in TMS/Nelnet. Once the Cash Management Office receives the email, your file will be processed within 24 hours, and you can expect to receive your disbursement in 3-5 days.