Duties and Responsibilities: 

• Operate the PBX or VoIP switchboard and telephone equipment to receive, transfer and transmit calls; log all calls.
• Performs tasks related to emergency situations (i.e. operates fire alarm and drill system; relay urgent or emergency messages).
• Operate intercom, paging, or two-way radio system to relay messages; logs transmissions.
• Performs clerical tasks related to switchboard work, reception, and general office procedures (i.e. sorts and distributes mail; issues keys; performs non-telephone receptionist duties; maintains files of functions and location of personnel; keeps billing records).

·         Perform other duties as assigned.

Knowledge, Skills, and Abilities: 

·         The ability to read and write common vocabulary plus.

·         The ability to handle sensitive telephone contacts.

·         The ability to sort items into categories according to established procedures.

·         Skills in operation of switchboard and telephone equipment and answering routine telephone inquires.

·         One course in public relations or equivalent experience.

·         The ability to work harmoniously with faculty, students, and other administrators.

·         Excellent organizational, project management, and trouble shooting skills.

·         Initiative and ability to identify issues quickly and develop effective solutions in cooperation with others.

·         Intermediate technical computer skills to be able to work and communicate effectively with advanced customers and technical support staff.

·         Extremely proficient in the Communication arena.

·         High ethical standards and the ability to maintain the confidence of others while working in a highly competitive atmosphere.

Minimum Qualifications:

§      Education:  High School Diploma.

§      Experience: 100 hours training in operation of telephone switchboard and message transmission equipment or equivalent experience.

Central State University is an Equal Opportunity/Affirmative Action Employer.