Frequently Asked Questions

QuickPay®


1. What is Automated Billing and Payment Processing?

Beginning SPRING 2010, Central State University will introduce QuikPAY, an electronic system for all students to view their bills, print their bills and make payments online. Through the new QuikPAY system, an email will be sent to each student's official Central State University email address and any authorized payers email address every time a new statement is ready.

2. What company has the Central State University partnered with to provide this service?

Nelnet Business Solutions is providing QuikPAY, a hosted automatic billing and payment processing service. Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.

3.  Is Nelnet Business Solutions QuikPAY website secure?

Central State University believes that security is a very important factor in providing automated billing and payment processing services. The technical architecture/security of the Nelnet Business Solutions service uses intrusion detection and firewall systems to protect the network.

4. Why is the Central State University transitioning to automated billing and payment processing?

The Central State University has decided to move to automated billing and payment processing for several reasons, among them time and money savings. The QuikPAY service is available worldwide, 24 hours a day and 7 days a week. There are no checks, envelopes or stamps needed to make a payment. Additional benefits include viewable billing and payment history as well as convenient access for authorized payers whom the students set up. Institution administrative costs for printing and postage are also reduced.

5.  Are the CENTRAL STATE UNIVERSITY eBills accessible to visually impaired students?

The CENTRAL STATE UNIVERSITY electronic bill is ADA (American Disability Act) compliant and is accessible to students with disabilities.

6. How can I make a payment online?

‘Make Payment’ is an optional feature of QuikPAY. Checking and savings account information from a bank within the United States can be entered at the QuikPAY website and payments will be transferred electronically to CENTRAL STATE UNIVERSITY. You will have the option to have the site retain your bank account information or you may enter it each time you make an online payment.

Authorized payers will only be able to view their own payment and bank information. Each authorized payer is assigned a separate password for added security and privacy.

7. I do not feel comfortable paying my bill online. What other payment methods are available?

Paying electronically is the preferred bill payment method but it is optional. You may send payments by mail or pay in person at Cash Management. To send a money order through the mail to our payment processing center, please print a copy of the PDF bill, detach the bottom portion of the statement and mail it with the payment (payable to CENTRAL STATE UNIVERSITY) to:

Central State University
Cash Management
1400 Brush Row Rd PO Box 1004
Wilberforce OH  45384

Express mail, FedEx packages and Outside Award checks should be delivered to:

Central State University
Cash Management
1400 Brush Row Rd PO Box 1004
Wilberforce, OH  45384

8.  Do I need a certain type of computer, software or web browser to use QuikPAY?

You can use the QuikPAY service from any Macintosh or PC running Microsoft Internet Explorer 5.0 or newer, or Netscape Navigator 6.0 or newer.

9. I have no bank account. How do I pay my bill?

You can pay your eBill by either paying via credit card, or by printing a copy of the PDF bill and by sending the bottom payment section of the form with a money order (payable to CENTRAL STATE UNIVERSITY with your Student ID number printed clearly on the front of the money order) to our payment processing center at:

Central State University
Cash Management
1400 Brush Row Rd PO Box 1004
Wilberforce, OH  45384

You may also pay your bill by cash, cashiers check or money order in person at the Cash Management Office in Newsom Administration Building.

10.  Do you accept payments from foreign bank accounts?

The QuickPay® system cannot accept payments from foreign bank accounts. If you cannot pay your bill through a bank account in the United States, we recommend wiring the payment to the following account:

Beneficiary:

CENTRAL STATE UNIVERSITY

Receiving Bank:

PNC

6 North Main Street

Dayton, OH   45412

Routing Number:

041000124

Account Number:

767820354

SWIFT Number:

(Required if originating bank is outside U.S.)

xxxxxxxxxxxx

Purpose

(Limit 35 characters.  Include ‘UO’, Student Name/ID or Department Name/Index and short description, for example, conference registration or publication purchased.)

 

 

 

 

To speed the crediting at the CENTRAL STATE UNIVERSITY, provide the Cash Management Office with the following information either by phone (937) 376-6343 or by email cashmanagement@centralstate.edu

  1. Name of Sender
  2. Name of Beneficiary
  3. Originating Bank
  4. Originating Country
  5. Dollar Amount
  6. Date Sent
  7. Document #

11. What are the benefits of automated billing and payment processing?

  • The flexibility to view your bill electronically 24 hours a day, 7 days a week from any location via the internet
  • The ability to pay your bill electronically 24 hours a day, 7 days a week from any location via the internet with a bank account in the United States
  • The option to authorize third parties to view and pay the bill, such as a parent,

guardian or sponsor

  • Receive your tuition bills faster – online with email notification
  • View your current bill plus 12-month invoice history online (once 12 months have been established)
  • Elimination of mail service – no postage required and no risk of lost payments
  • Make convenient electronic payments from a checking or savings account (banks in the United States only) – without using paper checks or money orders
  • Billing information and payments are private and secure
  • Ability to access and print a PDF of the paper bill
  • Immediate confirmation of online payment
  • Saves money – no check writing, no envelopes or stamps needed

12. How do students log in and view their bill?

Students will receive a monthly email notification with the subject line “CENTRAL STATE UNIVERSITY Account Bill” with a link to the QuikPAY website where their CENTRAL STATE UNIVERSITY Student ID number and password are used for authentication. Students can also access their account through MyCSU.  Upon login, students can view the bill, set up and store bank account information, pay the bill electronically, and print paper copies.

13. How can my parents/authorized payers log in and view the bill?

People other than the student may have the ability to view the bill as an authorized payer. Students must set up authorized payers in the system. Students will Login to the CENTRAL STATE UNIVERSITY QuikPAY website via MyCSU and select "Authorize Payer" on the navigation bar

Follow the online instructions to create a user name and temporary password for each authorized payer. (The temporary password must be changed by the authorized payer

when he or she first logs in to the site.)  Authorized payers will receive an automated email notification with the login name informing them that they have been authorized.  The student will provide the password to the authorized payer.  Each billing cycle, both the student and authorized payers will receive an email notifying them that the eBill has been sent. Students and Authorized Payers receive a link in their email that takes them directly to the QuikPAY login page.

14. How can my parents/authorized payer pay the bill?

Once the authorized payer is established they can make payments through Make Payment, an optional feature of our new system. Credit card, checking and savings account information from a bank within the United States can be entered at the QuikPAY website and payments will be transferred electronically to the CENTRAL STATE UNIVERSITY. You will have the option to have the site retain your bank account information or you may enter it each time you make a payment.

No one else will be able to view a payee’s confidential account information, not even the student. In the interest of security and privacy, each authorized payer is assigned a separate PIN number to access their account and payment history.

Authorized payers can print the bill and send a money order through the mail to our payment processing center (payable to CENTRAL STATE UNIVERSITY with the student’s CENTRAL STATE UNIVERSITY Student ID printed clearly on the front of the check) to:

Central State University
Cash Management
1400 Brush Row Rd PO Box 1004
Wilberforce OH  45384